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Customer Care Contents

1. Shipping and Delivery
2. Privacy and Security
3. Warranty
4. Payment

5. Returns and Exchanges


Shipping and Delivery

SPITZER currently ships to the continental USA and Canada. For shipping quotations outside of this region, please email support@spitzerproducts.com for an accurate shipping quotation.

The standard shipping service is Expedited Parcel. For USA, the typical service time is 7 to 13 business days. For Canada, the typical service time is 2 to 8 business days.

SPITZER uses Fedex, Canada Post and United States Postal Service (USPS) as default carriers. All items shipped will include a tracking number for you to track the package online at either www.fedex.com, www.canadapost.ca or www.usps.com

Please contact us for additional shipping options that may be available.


Privacy and Security
  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use the

Warranty

Warranty Coverage: SPITZER warrants to the original purchaser of all SPITZER products that if any Cart (Remote or Electric or Manual) or Range Finders or any part thereof proves to be defective within 1 Year from the date of purchase, it will be repaired or replaced ( at Company discretion ), without charge to the owner. Warranty coverage applies to only purchases through spitzerproducts.com or spitzergolf.com websites. Any other retail outlets through which a SPITZER product tem is purchased from will have its own applicable warranty coverage details and will not apply to products purchased from this website.

Furthermore, this warranty does not extend to items that would be considered normal wear and tear, such as tires, batteries and remote controls. This warranty does not apply to any product or part thereof which has been subjected to misuse, abuse, neglect, alteration, accident or to a product which has been used in violation of the operating instructions.

Battery Warranty (Pro-rated):
Lead Acid: 90 days
Lithium Ion Type: 1 year


Warranty Coverage is only available for USA and Canada. All other regions will be serviced at the discretion of SPITZER Products.

This Warranty is NOT transferrable.


LIMITATIONS & LIABILITY
: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR SPACOM SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

Warranty Service: While under the valid warranty period, contact us at support@spitzerproducts.com with the problem. Warranty service will require prepayment of the shipping charge by the buyer and to return the defective product to SPITZER Products with the original invoice and a brief note mentioning the return reason. It will be repaired or exchanged (at SPITZER Products' discretion) and shipped back to the customer in a timely manner.


Payment Methods
VISA - MasterCard - PayPal

SPITZER accepts VISA, MasterCard, American Express and PayPal. All prices are in US Dollars (USD). If you require Canadian Dollar (CAD) invoices, please contact us for further details.

For more information on using PayPal: How PayPal Works

 

Through using VISA, MasterCard, American Express or PayPal payment methods, SPITZER does not have to retain any of your personal financial information. This information will be held with PayPal or SPITZER third party payment processor as a trusted third party payment representative.


Returns and Exchanges
Please refer to our Returns and Exchanges section for details.