100% Satisfaction Money-Back Guarantee!
At SPITZER GOLF we want you to be happy with your shopping experience and your new purchase. Therefore, we offer our 100% Satisfaction Money Back Guarantee. We understand that when you make a purchase online the products that you receive may not always be what you expected. If you are unhappy with your purchase you can refund or exchange it within 30 days of purchase.
Important Points to Keep in Mind:
After 30 days, all sales are final.
- All non-defective returns must be in their original packaging and in new condition
- All shipping costs are non-refundable
- a) for orders with discounted or free shipping, the shipping cost will be subtracted from the total purchase)
- All used items will be processed at SPITZER GOLF's discretion
- All returns must be in new condition and should include the following:
- a) Original PackagingAll non-defective returns must be in their original packaging and in new condition
- b) All Free Promotional Items
- c) All Manuals and Accessories
- d) Included Blank Warranty Cards
How to Submit for a Return/Exchange:
We recommend using a shipping method that includes insurance and tracking numbers as SPITZER will not be held responsible for lost packages shipped back to us. Once we receive your package, we will call or email you within 5 business days of receiving your package to confirm your return or exchange. After we process your request, we will again notify you by phone call or email to let you know when your credit has been refunded or your exchange sent out.
- 1. Contact us at email@example.com to obtain a shipping address from us.
- 2. Print out a copy of your original purchasing invoice
- 3. On the back of the invoice, please state the problem with your product
- 4. Attach invoice with the shipment
- 5. Ship the product back.
While under the valid warranty period, contact us at firstname.lastname@example.org with the problem. Warranty service will require prepayment of the shipping charge by the buyer and to return the defective product to SPITZER Products with the original invoice and a brief note mentioning the return reason. It will be repaired or exchanged (at SPITZER Products' discretion) and shipped back to the customer in a timely manner.